PRODUCT AND SERVICE

Providing a great service to our clients is our top priority. In the event that you did not receive the balloons that you had ordered, or the service that you received was not professional, we will take prompt action to correct the situation. In order for us to take action we will need to be notified within 2 hours of the delivery. You may contact us by emailing us at balloonsinmotion@gmail.com. If the issue was a problem with the balloons that were ordered, we require that a photo of the balloons and the order number be included in the email to receive any sort of replacement or refund.

AVERAGE FLOAT TIMES FOR INDOOR USE ONLY

11-inch latex balloons untreated with Hi-Float: 16 hours
11-inch latex balloons treated with Hi-Float: 2 days

16-inch latex balloons un-treated with Hi-Float: 30 hours
16-inch latex balloons treated with Hi-Float: 2 days

Foil Balloons: 2 days

1. CANCELLATION POLICY

Standard Cancellations

To receive a full refund, cancellations must be made at least 48 hours prior to the scheduled delivery time.

For cancellations made less than 48 hours in advance but more than 24 hours prior, a 20% cancellation fee will apply.

Additionally, the refund will exclude the cost of any products already created by our decorating team in preparation for your event. This also includes any special orders or custom requests, as well as costs incurred for ordering materials, associated shipping fees, or other charges necessary to prepare for the delivery or event you are canceling.

Cancellations made within 24 hours of the scheduled delivery time are non-refundable.

Holiday Cancellations

Due to high demand during the holiday season, cancellations must be made at least 7 days prior to the event date to receive a full refund.

For cancellations made less than 7 days in advance but more than 48 hours prior, a 20% cancellation fee will apply.

Additionally, the refund will exclude the cost of any products already created by our decorating team in preparation for your event. This also includes any special orders or custom requests, as well as costs incurred for ordering materials, associated shipping fees, or other charges necessary to prepare for the delivery or event you are canceling.

Cancellations made within 48 hours of the event date are non-refundable.

2. HOW TO CANCEL

To cancel your order, you must contact Balloons In Motion LLC via both email and phone to ensure your cancellation is confirmed. Please use the following contact details:

Email: balloonsinmotion@gmail.com

Phone: 800-931-3120

3. SEVERE WEATHER POLICY

In the case of severe weather that results in the cancellation of your event on the scheduled day, a refund will be provided.

Please note that the refund will exclude the cost of any products already created by our decorating team in preparation for your event. This also includes any special orders or custom requests, as well as costs incurred for ordering materials, associated shipping fees, or other charges necessary to prepare for the delivery or event you are canceling.